Customer service management tool
We provide effective support through prompt responses to requests and efficient incident resolution, maximizing customer satisfaction.
The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to quickly deliver excellent services. Jira's customer service management template is designed to provide an outstanding service experience by Atlassian, allowing external customers and business partners to receive the necessary support promptly. 【Features】 - Centralizes requests from customers and organizes requests from multiple channels such as email and chat into a queue for quick responses. - Provides a customizable service portal tailored to customer needs, functioning as a self-help tool for customers to resolve issues on their own. - Automates repetitive tasks, allowing support teams to focus on more critical work while setting SLAs (Service Level Agreements) to ensure service quality. - Tracks detailed information about customers and their organizations, enabling support agents to resolve issues more quickly.
- Company：INNOOV（イノーブ） 東京
- Price：Other
